TERMS AND CONDITIONS
1. About our Terms
1.1. We are WislPort Limited (""we", "us", or "our"), a limited company registered in England and Wales and our registered address is 85 Great Portland Street, First Floor, London, UK W1W 7LT. Our company number is 2878396 our UK VAT registration number is GB359 140690 and our data protection registration number is ZB136920.
1.2. These Terms and Conditions apply whenever you : use WislPort Limited, online services and access the content and services available on a subscription basis.
1.3. You should read these Terms and Conditions carefully before using WislPort Limited Content or subscribing to WislPort Limited. By accessing, using or subscribing to any of the above, you agree to be bound by these Terms and Conditions (as applicable) and the documents referred to in them.
1.4. If you access WislPort Limited under an organisation’s subscription agreement, then your access is primarily governed by the subscription agreement between us and that organisation. In the event of any conflict between these Terms and Conditions and the organisation's subscription agreement (as applicable), the terms of the organisation's subscription agreement shall prevail to the extent of the inconsistency only. If you have any questions about the WislPort Global Services or if you have any difficulties using WislPort Limited, please chat with us online, call us on your regional telephone number, or email us at subscriptions@wislport.com.
2. Your Subscription to WislPort Limited Services and Subscribing to WislPort.com
2.1. We offer a range of subscriptions:-
WislPort Limited (“Digital Subscriptions”);
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Standard Subscription (“Programme Package, Digital Subscription”)
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Premium Subscription (“Programme + Technology, Package Digital Subscription”)
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Free Subscription (“Digital Subscription”)
The above are referred together as "the Subscriptions" and individually as a "Subscription". Please note that separate and/or additional terms and conditions may apply to any Free Subscriptions that we may offer. Any such additional terms shall be clearly indicated.
2.2. You may purchase a Subscription by submitting an order and providing the sign up details on WislPort Limited. We will only accept your order when we have successfully verified your email address, processed your payment details and emailed you to confirm this.
2.3. We will try to process your Subscription order promptly but cannot guarantee activation by any specified time. We may reject any Subscription order in our discretion. You confirm that your sign up and payment details are complete and accurate, and that you are entitled to purchase a Subscription using those sign up and payment details. It is your responsibility to update and maintain changes to your sign up details on our Manage Your Account. Each Subscription is for a single user only, unless otherwise stated. We may cancel or suspend your Subscription account if you share your access rights with any third parties, or attempt to allow third parties to avoid our control of access to WislPort Limited.
Fees and Payment
2.4. You agree to pay the Subscription fees at the rates and in the currency displayed during the Subscription process. Prices may vary from time to time and by country, and Subscriptions may be available on a one-off, monthly, annual or other basis. Discount offers are as stated at the time you subscribe and cannot be changed during the term of your subscription. Unless otherwise indicated, prices stated are inclusive of any applicable value added tax (VAT) or other sales taxes. The breakdown of any VAT will be indicated on the relevant invoice.
2.5. If we do not receive payment authorisation or any authorisation is subsequently cancelled, we may immediately terminate or suspend your Subscription.
2.6. We will give you at least 14 days’ notice of any increase in the price of your Subscription, which will take effect at your next renewal date.
2.7. If we incorrectly state a price online or otherwise, we are not obliged to provide you with a Subscription at that price, even if we have mistakenly accepted your offer to buy a Subscription. If we notify you of a pricing error, you may cancel the Subscription and we will refund you any money paid, or you may pay the correct price. If you do neither, we may cancel your Subscription and refund any money you have paid. We will always act in good faith in determining whether a genuine pricing error has occurred.
2.8. If you are entitled to a refund we will credit that refund to the card or other payment method you used to submit payment, unless it has expired in which case we will contact you to arrange.
2.9. In addition to the Subscription fees you are responsible for paying for any: broadband, mobile, data, messaging or other internet connection and telecommunications charges that you may incur by accessing WislPort Limited Content; charges that may be levied by your bank or credit card issuer (for example foreign transaction fees on transactions which take place abroad or in a foreign currency).
2.10. We will do all that we reasonably can to ensure that all of the information you give us when paying is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Data Privacy Policy or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
Your Cancellation Rights
2.11. Digital Subscriptions: By placing your order for a Digital Subscription subject to these Terms and Conditions, you agree that we may start your Subscription immediately upon our acceptance of your order and that you waive your statutory right to cancel our contract within 14 days of our confirmation email. This means that you lose your right to cancel this contract once we have provided confirmation via email of your Digital Subscription (see section 2.3 above) and that any notice of cancellation that you provide (whether before or after the 14-day period) will only take effect at the end of your current subscription period. You will not be entitled to a refund except in the event that there is a fault in our provision of our WislPort Services.
2.12. To exercise the above rights to cancel, you must inform us of your decision to cancel the contract by using our online chat feature, calling us on your regional telephone number, or emailing us at subscriptions@wislport.com with the following: "I/We hereby give notice that I/we cancel my/our subscription". Please then include: the subscriber's full name (person on the billing information if different from the user); the Account email address or Account Number (Customer Reference Number);
the billing address and delivery address (Including zip code/postcode); and your contact telephone number.
Our Cancellation Rights
2.13. We may suspend or terminate your Subscription if we are prevented from providing services to you by circumstances beyond our control. If we terminate for any of these reasons, we will provide you with a pro rata refund.
2.14. We may also suspend or terminate your Subscription, without refund, if you breach these Terms and Conditions, or in the event of any verbal or written abuse of any kind (including abusive, offensive or aggressive language) directed towards our Customer Care team, other WislPort personnel, or any member of the public, with or without notice and without further obligation to you.
2.15. If you are not a Subscriber, then we may suspend or terminate your access to the WislPort Limited Content at any time, with or without notice and without further obligation to you.
Effects of cancellation
2.16. If you are entitled to a refund, we will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel your Subscription.
2.17. We will make the reimbursement using your registered payment details detailed within Manage Your Account. Additional charges may apply if we are required to reimburse to any other credit card or bank.
Renewals
2.18. Unless you notify us at least 14 days before the end of your current subscription period that you wish to cancel, your subscription will continue to renew for further equivalent periods and will be subject to these Terms and Conditions. We will charge the subscription using the same card or other payment method that you previously used. In the case of annual subscriptions, we will send you a reminder notice at least 14 days before the renewal date stating the rate that will apply for the renewal period.
3. Using WislPort.com, Ownership of WislPort.com and WislPort Limited Content
3.1. WislPort.com and WislPort Content and all intellectual property rights in each are owned by us, our licensors or both (as applicable). Intellectual property rights means rights such as: copyright, trademarks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We reserve all of our rights in any intellectual property in connection with these Terms and Conditions. This means, for example, that we remain owners of them and free to use them as we see fit.
3.2. Nothing in these Terms and Conditions grants you any legal rights in WislPort.com or the WislPort Limited Content other than as necessary to enable you to access WislPort.com and use the WislPort Services. You agree not to adjust, to try to circumvent or delete any notices contained on WislPort.com (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within WislPort.com.
Accessing and using WislPort Content
3.3. You agree to comply with our Copyright Policy when using WislPort Limited Content. You are responsible for all use of WislPort Content whether accessed without a paid plan as a free subscription under your Subscription, or under your organisation’s Subscription.
3.4. The amount and types of WislPort Limited Content that you can view depend on what type of subscription you have. If you already have a subscription, details of your access rights can be found at Your Account. We may vary or cancel the access rights of non-paying users at any time.
3.5. Your access to WislPort Limited Content will vary depending on whether you have a WislPort Standard or WislPort Premium Digital Subscription. An WislPort Standard Subscription provides a Whistleblowing Programme Package whereas an WislPort Premium Subscription gives subscribers full access to the Standard Programme Package as well as the Technology Gateway and Case Management.
3.6. We reserve the right to amend the scope of your Digital Subscription from time to time. We will give you at least 30 days’ notice of any significant reduction in the scope of your Digital Subscription, and these will only take effect from the date of your next payment following that 30-day period. This does not apply where a type of content or service intended for WislPort Premium subscriptions is made available to WislPort Standard subscribers on an introductory, temporary or trial basis.
3.7. On registration, you will choose a user name and password (“ID”). It is your responsibility to keep your ID confidential. The email address must not correspond to a generic or shared email account, and you must be entitled to use that e-mail address. All information received by us from your use of WislPort Limited Content will be used by WislPort in accordance with our Data Privacy Policy.
3.8. If you believe there has been any breach of security such as the disclosure, theft or unauthorised use of your ID or any payment information, you must notify WislPort immediately by e-mailing us at subscriptions@wislport.com. We recommend that you do not use WislPort’s “Remember me” log in feature on any device that may be used by anyone other than you in order to prevent unauthorised access to WislPort.com and your Subscription details.
User Generated Content
3.9. WislPort includes comments sections, blogs and other features that allow interaction between users and between users and WislPort Advisors (“Forums”). If you post information to these Forums (“User Generated Content” or “UGC”) then you must comply with our guidance for commenting on articles plus any specific rules posted on the Forum. You are responsible for all the content of any of your UGC that you or we publish. You are financially responsible to us for any claim against us by any third party that your UGC is not in accordance with these Terms and Conditions or that otherwise relates to your UGC.
3.10. You own the copyright in your UGC, and you agree to grant WislPort Limited a right (but not an obligation) unlimited in time to publish, re-use, archive, modify, delete or commercially exploit that UGC in whole or in part as we see fit, whether on WislPort.com or otherwise, without any requirement to pay you for this and with or without attribution to you. You also waive any moral rights that you may have in regard to the UGC.
3.12. You agree that you will: only post original content and not infringe the copyright or other rights of any third party; not post any UGC containing any form of advertising or promotion for goods and services or any form of unsolicited communication; not post any confidential information of a third party; not post anything that is threatening, offensive, libellous, indecent or unlawful; not post anything that is discriminatory in nature, for example, comments which make attacks on the grounds of race, religion, sex, gender, sexual orientation, disability or age; respectfully challenge different points of view but not personally attack other commentators.
not disguise the origin of any UGC and not impersonate any person or entity (including WislPort employees or Forum guests or hosts) or misrepresent any connection with any person or entity; not post any UGC unrelated to the Forum or the Forum’s topic;
not post any UGC that contains software viruses, files or code designed to interrupt, destroy or limit the functionality of WislPort.com or any computer software or equipment; not collect or store other users’ personal data; not restrict or inhibit any other user from using the Forums; and comply with the guidelines for commenting set out in our Commenting FAQ.
3.13. It is not possible for WislPort Limited to fully monitor all UGC published on WislPort.com but where we have actually received notice of any UGC that is potentially misleading, untrue, offensive, unlawful, infringes third party rights or is potentially in breach of these Terms and Conditions, then we will review that UGC, decide whether to remove it from WislPort.com and act accordingly. This may include banning a user from participation in UGC on WislPort.com. If you are aware of any such UGC, please notify us immediately with specific details by contacting us at subscriptions@wislport.com.
3.14. We can link your UGC, including anything posted under a pseudonym, to your WislPort.com account. Our moderation and community team may contact you from time to time regarding your UGC.
Accuracy of information and availability of WislPort.com
3.15. While we try to make sure that WislPort.com and all WislPort Limited Content is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that WislPort.com will be fit or suitable for any purpose. Any reliance that you may place on the information on WislPort.com is at your own risk.
3.16. WislPort Limited Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.
3.17. We may suspend or terminate operation of WislPort.com or any part thereof at any time as we see fit.
3.18. While we try to make sure that WislPort.com is available for your use, we do not promise that WislPort.com is available at all times nor do we promise the uninterrupted use by you of WislPort.com.Third party sites and products
3.19. WislPort.com may contain hyperlinks or references to third party websites and third party products. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any products, content, material or information contained in them. The display of any hyperlink and reference to any third party website or third party product (including any advert or sponsor) does not mean that we endorse that third party's website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.
3.20. Any agreements, transactions or other arrangements made between you and any third party named on (or linked to/from) WislPort.com are at your own responsibility and entered into at your own risk.
4. Your Privacy and Personal Information
4.1. Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.
5. Limitation on Our Liability
5.1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any losses that:
(a) were not foreseeable to you and us when these Terms and Conditions were formed; or
(b) that were not caused by any breach on our part; business losses; and losses to non-consumers.
5.2. You may terminate your Subscription immediately in writing to WislPort Limited or WislPort.com is unavailable or inaccessible to you for either (a) more than 3 consecutive days during your Subscription; or (b) more than 5 days in a 30 day period, as a result of the fault or failure of WislPort Limited, in which case we will refund you any amount that you have paid to us in advance that relates to any period which was still to run on your Subscription.
5.3. The limitations of liability in this section 5 apply for the benefit of WislPort, its affiliates, including those listed in section 6 and all of their respective officers, directors, employees, agents or any company who we transfer our rights and obligations to in accordance with these terms and conditions.
6. Corporate Information
6.1. If you buy a Digital Subscription and are resident in any country other than those listed in section 6.2 below or you access the WislPort Limited Content under an organisation's subscription agreement, then you will be contracting with WislPort Limited, whose principal place of business is at 85 Great Portland Street, First Floor, London, UK W1W 7LT, United Kingdom.
7. Changes to these Terms and Conditions
7.1. These Terms and Conditions were published on 21st July 2021 and replace with immediate effect any terms and conditions previously published.
7.2. We may update these Terms and Conditions for legal or regulatory reasons, or to reflect changes in our services or business practices. We will provide notice of any significant changes below. You should regularly check this section to see if any changes have been made. If you are a paying subscriber, any changes to our terms and conditions will become effective from the date of your next payment following the change unless we notify you otherwise. If you are not a paying subscriber, any changes will become effective as soon as we post them on WislPort.com.
8. Law and Jurisdiction
8.1. If you are a user whose principal address or principal use of WislPort.com occurs in any jurisdiction then these Terms and Conditions will be subject to English law. In this case, to the extent possible in the applicable jurisdiction, both you and we agree that the courts of England will (subject to the final paragraph in this section 8) have non-exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these Terms and Conditions.
9. General
9.1. We shall have no liability to you for any breach of these Terms and Conditions caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; epidemic or pandemic; breakdown of systems or network access; or flood, fire, explosion or accident.
9.2. You may not license or transfer any of your rights under these Terms and Conditions.
9.3. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which will remain in full force and effect.
9.4. Failure by either party to exercise any right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy. Headings in these Terms and Conditions are for convenience only and will have no legal meaning or effect.
9.5. These Terms and Conditions (together with the documents referred to within these Terms and Conditions including in sections 1.4 and 2.1) constitute the entire agreement between you and WislPort Global relating to your use of the WislPort Services. They supersede all previous communications, representations and arrangements, either written or oral.
9.6. WislPort.com is best viewed with one of our supported browsers. Any payment information you send to us over the Internet is encrypted using 128 bit Secure Socket Layer technology. SSL is currently the preferred method to securely transfer credit card data over the Internet.